Last updated: [To confirm: effective date]
This policy is a draft and is being finalized. Items marked “to confirm” are not yet in effect.
Every piece is made to order in Indonesia and travels to you by sea. Here is how that journey works, what it costs, and how long it takes.
We currently deliver to addresses in all 50 US states and the District of Columbia. We do not yet ship to Puerto Rico, other US territories, APO/FPO/DPO military addresses, or outside the United States.
LUNO manages the whole journey from our workshop in Indonesia to your address. That includes export documentation, international ocean freight, import processing, customs clearance, standard duties and import charges, and the transfer to our US delivery partner.
You are buying from LUNO as a customer. You will not be asked to act as the importer, arrange customs clearance, speak to customs, or pay a separate freight or import invoice.
Air freight may be available by request and is quoted separately.
Roughly 15–23 weeks from the day you reserve, because your piece is built after you order it rather than pulled from a warehouse:
| Stage | Typical duration |
|---|---|
| Reservation and confirmation | Up to 2 weeks |
| Production | 7–11 weeks |
| Ocean freight | 5–7 weeks |
| Customs and delivery preparation | 1–3 weeks |
Your order confirmation names two different dates, and they are not the same thing:
The delivery window is an estimate, not a guaranteed arrival date. After timely dispatch, delivery can still be affected by port congestion, customs inspections, carrier interruption, severe weather, or government action. If we cannot dispatch by the confirmed date, we will send you a revised date and the options the law requires.
The method you choose at checkout covers the final US leg — the journey from our US delivery partner to your address, after your piece has cleared customs. The transit times below are for that leg only, not for the whole 15–23 weeks.
| Method | Carrier | Estimated transit | Cost |
|---|---|---|---|
| UPS Ground | UPS | 5–7 business days | Free |
| FedEx Home Delivery | FedEx | 4–6 business days | $49.00 |
| FedEx 2Day | FedEx | 2 business days | $149.00 |
| DHL Express | DHL | 2–3 business days | $189.00 |
For eligible addresses in the contiguous United States, standard delivery will not exceed $299 per order. Remote-area delivery, air freight, extended storage, redelivery, and address changes after shipping has been booked may cost extra; we tell you before confirming the service wherever we reasonably can.
Smaller pieces may arrive by parcel carrier. Larger pieces come by a furniture or freight carrier. Standard delivery is made to the first accessible doorstep, building entrance, or threshold at your confirmed address, depending on the piece and the property.
White-glove delivery may be selected where available. It can include room-of-choice placement, unpacking, basic assembly, and packaging removal; the service and its price are shown before you confirm.
Your final US delivery address must be confirmed before international dispatch. Address changes after shipping has been booked are not guaranteed and may cost extra.
Please make sure the piece will fit through the entrances, hallways, elevators, and staircases at the delivery address, and tell us about building restrictions, stairs, loading docks, or gated access before delivery is arranged.
Sales tax is calculated from your shipping address. Some states also tax delivery charges; where they do, that tax is included in the total you see before paying.
You can follow your order from your account under Orders, which shows each stage from production through customs to delivery.
Please inspect your delivery promptly. A piece that arrives damaged, defective, incorrect, or materially different from its confirmed description is not subject to the change-of-mind return fee — see Returns & Refunds.
Questions about a delivery: [To confirm: customer support email and phone].
The full made-to-order terms are on How It Works. See also our Returns & Refunds and Terms of Sale.